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Scan123 How-to video series
We want to show you how easy it is to use Scan123!
If you are having trouble getting and starting the LiveHelp client, this will go indepth and show you what to expect.
This video shows you how to get your driver from the web if you can't find your install disc. The 'fi' series drivers can be found here:
This is part 1 of an example of how easy it is to get the software from app.scan123.com and install it. Snap!
This is part 2 of an example of how easy it is to get the software from app.scan123.com and install and test it.
This video shows just how to properly manage your scanner keys. We'll also show you tips and tricks, and what to avoid doing.
About Internet Explorer and 'Compatibility mode'
While using app.scan123.com (this web portal), if you are switched into 'Compatibility Mode' it will break some of the functionality.
You will not be able to use our portal at all. In some businesses the employees are forced to run legacy sites in that mode, but you have
to learn how to move in and out of it. In situations where the IT staff has you locked into compatibility mode, your best bet is to get Chrome
or Firefox browsers and run app.scan123.com with those modern browsers.
You can learn in this video how to add your sites that you need to run in 'Compatibility Mode' with Internet Explorer, and check to see if app.scan123.com is
not in that mode. Do not run app.scan123.com in that mode.
There is an in depth explanation about Compatibility Mode here:
This is not a video, but you need to know about what we recommend and why.
A Scan123 Specialist shows you how easy it is to replace the pick roller.
A Scan123 Specialist shows you how easy it is to replace the pad assembly.
How to reset Page Counters for Fujitsu 'fi' series Scanners.
Please note this is not a video about any specific Fujitsu scanner. It merely shows you how to (in a general way) clean rollers, lenses, and pads.
Your Fujitsu scanner might be a different model, but it should be similar in may respects. It's really a simple concept that you need to understand. Imagine that you wear glasses (if you don't). Your glasses need to be cleaned daily of smudges and dust to see properly.
This is a quick video tutorial showing you how to use 'Quick Search' in Scan123 Cabinets.
How to use the 'Detailed Search' inside a cabinet.
How to use the 'Advanced Search' for a cabinet. Also see the 'Detailed search' and 'Quick search' videos.
***It's important to note that your new Scan123 users for your company have been sent an email invitation already, (by you) to log into app.Scan123.com for the first time. Often we run into new Scan123 users that are unable to get the email invitation allowing them to log into the web portion of Scan123 and complete the new user setup. Frequently an email can end up in their spam filter for the first time. That's the number one problem we have with getting new users started, but it's easy to fix. As your company admin you'll be responsible to let all of your new users know they might need to check their spam box for the invite if they don't get it in their inbox. The following link is a short video on how to check a Gmail and a Hotmail spam folder in web-based accounts. Any other web-based emails accounts will be similar.
We get so many support tickets and phone calls asking how to do this, we thought it was a good idea to do a 'How To' video. Read this post to find out why it's important to use a strong password.
How to set up your new users for Scan123. This is part 1 of a 2 part series.
How to set up your new user's cabinets for Scan123. This is part 2 in the series.
How to import data for a 'metadata' type cabinet. It's easy!
This video explains how you can use the Scan123 client to scan into multiple companies such as a dealer group, and keep it all organized.
Hello and welcome to this video tutorial on how to properly move files and folders via the Scan123 web portal. I'm logged in to app.scan123.com and I'll open my 'Car Deals' cabinet for this demonstration.
How to use the 'My Recent Activity' report. This report is provided for you so that you can check your work for scan quality, accuracy and productivity.
How to use the 'All Activity' report. This report is provided for you so that you can check yours, and your coworkers work for scan quality, accuracy and productivity.
How to use the 'Average file size' report. This report was designed to help you keep track of you company's average file size on a monthly and annual basis.
How to use the 'File count' report. This report was designed to help you keep track of you company's file count on a monthly and annual basis.
How to use the 'Manual uploads' report. This report was designed to help you to keep track of your company's manual uploads on a monthly and annual basis.
How to use the Sequence Report. Your company may or may not have a use for this report. This is a very specialized report that some of our customers use.
How to use the 'Activity By User' and 'Activity By Scanner' reports. These reports are provided for you so that you can check your user's work primarily.
How to use the 'Standard scanned pages' report. This report was designed to help you keep track of you company's standard scanned pages volume on a monthly basis.
For more detailed help, please login.
There is a great deal more help and information about the administration of your companies' Scan123 account. To access more detailed help, please login.